Reference

Legal terms for your account

You can read this before you move between live tables, slots, or the account form, and the same policy applies to your profile, cookies, and support thread.

Local lawAccount dataCookiesLive tablesChange requests

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What this policy covers

bolahit Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This page explains how we collect, use, store, and disclose account data when you interact with bolahit in supported Indonesia regions. It also explains what happens when a request needs identity checks, why we keep certain logs, and how long we retain records tied to fraud

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checks, dispute handling, or legal duties. If a local rule conflicts with a request, we follow the rule that applies in your location and only continue where local law permits. Where payment rails such as DANA, OVO, GoPay, or QRIS appear in your account flow, we
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may match the name and reference details to keep the record clean and reduce errors before any action is completed.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Where to send requests

For legal requests, the fastest path is live chat, then email if you need to attach documents or a clear timeline. Our team reads requests every day from 08:00-22:00 WIB, and we answer in English so you can explain a data correction, a cookie question, or an account access issue without repeating yourself. If the request needs verification, we will tell you which step comes next.

Team online

Live chat

Send your access, data, or correction request in the account chat box any day from 08:00-22:00 WIB. We use it for quick checks when you need a fast answer tied to your profile.

Email desk

Write to our support inbox when you need to attach a screenshot, a name update request, or a longer explanation. We keep the thread in one place so you can track the reply.

Account form

Open the contact form from your account menu on mobile or desktop, choose the legal category, and submit the details once. That path works well when you want a written record of your request.

DATA HANDLING

How we handle your data

We keep the legal side of your account plain: only the details we need, only for as long as the rule requires, and only on requests that reach the right channel.

Data use

We use the details you send to open, verify, and service your account, then to handle disputes or legal checks. We do not use those details for unrelated requests outside the policy scope.

Cookie use

Cookies help the site remember your language choice, keep the session active, and confirm that the same device is still yours. You can clear them in your browser if you want a fresh session.

Account safety

Use one email or phone number per account, keep your password private, and sign out on shared devices. If a login looks unusual, we may ask for a fresh verification step before any change is accepted.

Record retention

We keep support logs, security records, and transaction traces only as long as needed for dispute handling, fraud checks, or legal duties. After that period, we remove or mask the pieces we no longer need.

Contact route

For legal or data questions, send one message through live chat or email so the case stays in a single thread. That helps us track the request and reply with the exact step you need next.

Change requests

If your name, contact detail, or access record needs an update, send the request from your account page and attach the matching proof if asked. We will confirm whether local law allows the change.

Common policy questions before you open

These questions cover the parts people ask before they open an account or send a data request. If you need a change, contact us from live chat, email, or the account form, and we will reply with the next step that fits your record and local law. When a reply needs verification, we ask for the minimum detail needed and keep the thread in one place.

We use the details you provide to create, verify, and service your account, then to handle support, security, and record-keeping tasks. We keep only the parts needed for that purpose and the law that applies to you.

Yes. Send the request from your account page or through live chat and email. If the change affects identity or access, we may ask for a matching document before we update the record.

Cookies remember your language choice, keep the session active, and help us spot unusual logins. You can clear them in your browser, but you may need to sign in again after that.

Only staff who need the data to handle your request can open it, and some service partners may process it under our instructions. We do not share more than the request or legal rule requires.

Use live chat, email, or the account form. Our team reads requests every day from 08:00-22:00 WIB, and we keep the conversation in one thread so you can follow the next step.

Yes. Access depends on the law that applies where you are, and we only provide the parts of the service that local law permits. If a rule blocks a request, we will say so plainly.

Legal terms for your account

Where to send requests

Live chat

Email desk

Account form

How we handle your data

Data use

Cookie use

Account safety

Record retention

Contact route

Change requests

Common policy questions before you open

01 How do you use my account data?

02 Can I ask for a data change?

03 How long do you keep records?

04 What do cookies do on this site?

05 Who can see my details?

06 How do I contact you about legal matters?

07 Does local law change what I can access?

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