Reference

Terms & Conditions for Your Account

Clear account rules, fast wallet checks, and local payment rails keep your session predictable from the first login.

DANA, OVO, GoPay, QRISLocal law onlySlots and live tablesQuick account checksMobile and desktop
bolahit Terms & Conditions for Your Account
HELP CHANNELS

Where to Send Policy Questions

If a clause is unclear, our support team handles account and policy questions through live chat, WhatsApp, and email. We can check your registered name, the payment rail used on the last deposit, or the device you logged in from, then point you to the exact clause. Whether you are in Jakarta or elsewhere in Indonesia, the same process applies: send the account email, a short request, and a screenshot when the issue is tied to a payment slip or login screen.

Team online

Live Chat

Open chat from the site and send your account email, the clause number, and the device you used. We answer daily from 09:00 to 23:00 WIB, and wallet checks are handled in the order they arrive.

WhatsApp

Use WhatsApp when you want the current text sent back or need a change request logged. Add your registered name, the last payment rail you used, and a short reason so we can match the request faster.

Email

Email works well for longer requests, such as a record copy or a written reply about access, cookies, or data changes. Include your account email, the device type, and any screenshot that helps us check the case.

PRIVACY CHECK

How We Handle Data Requests

We handle this policy area by keeping the data we need and nothing extra. Login history, device type, cookie state, and payment rail logs help us check account access on Chrome, Safari…

Data Handling

We keep the login time, device type, payment rail, and round checks needed to protect your account. That lets us match a deposit, check a session, and answer a support request without rebuilding your history from scratch.

Cookies

Cookies remember your language choice, session state, and the last page you opened on Chrome, Safari, or mobile web. They do not move funds; they just keep the account flow consistent until you clear them in your browser.

Account Security

When your device changes, your payment name does not match, or the login pattern looks unusual, we may ask for one more check before the next session opens. That helps us keep access tied to the right account holder.

Retention

We keep records only for the time needed to run the account, handle a request, and meet legal duties in Indonesia. After that, the data is removed or reduced to what we still must keep.

Change Requests

Send chat or email with your registered name, the detail you want changed, and a screenshot if the issue comes from a payment slip or login page. We will confirm once the update is applied.

Contact Rights

If you want the current clause explained, ask for the clause number and your account email. We answer in plain language and link the reply to the version of the page you are reading.

Account Questions About These Terms

These are the questions we hear most often about account acceptance, access checks, payment-name matches, and record changes. The answers below refer to the current page version and the way we handle local payment rails, device checks, and contact requests. If you need a written reply, send your account email and the clause number so we can answer against the right record.

Access depends on local law and is available only where local law permits. If your region is allowed, you can open the account, use the wallet rails shown, and follow the current clause set.

We check the payment name to match DANA, OVO, GoPay, QRIS, or bank transfer records with the registered account. If a name does not match, we may pause the action until we confirm it.

Yes, but repeated switches between Android, iPhone, and desktop can trigger a security check. That helps us confirm the device belongs to the same account holder before the next round opens.

Send chat or email with the clause number, your account email, and the change you want. We will confirm the request, check the record, and reply once the update is applied or explained.

No. Cookies keep session state, language choice, and the last page you opened. They do not move funds or change your balance; they only help the site remember your visit between logins.

We keep the records needed for access checks, wallet checks, dispute handling, and legal duties. After that, they are removed or reduced to the minimum we still need to retain.

Use live chat for a fast reply, WhatsApp for a short request, or email for a written record. Include your account email and the clause number so we can answer against the correct page version.